Shipping Policy
Read our shipping policy to understand delivery times, processing, shipping methods, and order handling for all balkii purchases.
Shipping Policy
- Most of our products are made to order, and our handcrafted designs require a procedure of steps that start as soon as an order is placed. Please make sure to place your order with a time allowance. 100% payment is due at the time of order. A 50% cancellation fee of the total price is applied to any couture order, special order gown, or garment if cancelled within 7 days of the purchase date (50% of the full price will be refunded to you). Any order cancelled after 14 days will result in 100% cancellation fees.
- We ask that you order the correct size when placing an order. In case you are not sure about your size, use a measuring tape with inches to measure your bust, waist, and hips, or contact us; we will assist you with that. If your measurements do not correspond with our size chart, we highly recommend custom sizing.
- By checking out with a successful purchase, you agree to our Terms & Conditions, and all sales are final.
Shipping times
Shipping times vary by collection: Your orders can be shipped via FedEx/UPS or UPS through our regular complimentary shipping, 3-6 business days, and an expedited shipping is available for an additional fee, which varies by weight and shipping location. Your package will arrive at your doorstep. Three to six weeks is our shipping time range, but it can go up to ten weeks or more, depending on fabric availability, design, or how special the order will be. We will provide you with more detailed shipping information during your consultation.
Please email us at info@balkii.com. We will reply to your email within 24 hours during the business week.